2 young lives lost

[SiaSuay]

Looks like the train still breaking down. The SMRT CEO is still around.

[sadfa]

Originally Posted by skyleon

Refunds for train disruptions can improve customer satisfaction


By Richard Hartung

Published: 4:00 AM, October 25, 2016

Updated: 7:31 AM, October 25, 2016



Despite more than 80 disruptions on MRT lines last year, hours of cumulative delays, and more delays this year, commuters here have received only ad hoc compensation, if anything.

Commuters in other countries are far more fortunate. Go Transit in Canada, for instance, is giving C$100 (S$104.30) credit to every passenger stuck on its Lakeshore East train for three hours last month.

“If you got stuck on that train, we want to compensate you,” a spokesman said. Go Transit also refunds fares for anyone delayed more than 15 minutes.

In Australia, Metro Train Melbourne promises that it will compensate customers for missing service standards, such as delays of no more than five minutes. Train passengers in Adelaide travelled free for a day recently as part of a goodwill gesture to compensate them for previous train service disruptions.

The United Kingdom has gone even further, by extending Consumer Rights laws to transport services. Commuters will be able to receive compensation if their trains are late and refunds, which vary between companies and can be as low as 25 pence (S$0.43), will be made uniform.

Transport operators are also starting to do more to make sure commuters actually receive refunds.


continue reading here : http://www.todayonline.com/singapore...r-satisfaction

Looks like someone will get sacked soon.

Not desmond or khaw but this hartung for teaching ppl the wrong idea.

Garbagement say they' provide free bus bridging during breakdowns, damn good liao. Not happy, they'll charge u for it. Ok!!

Anyway, they spent billions on mrt, never charge u $100 for one short trip, you earn liao!!
_________
Exchange points you got earn ma?

[BuaChiku]

Originally Posted by skyleon

Refunds for train disruptions can improve customer satisfaction


By Richard Hartung

Published: 4:00 AM, October 25, 2016

Updated: 7:31 AM, October 25, 2016



Despite more than 80 disruptions on MRT lines last year, hours of cumulative delays, and more delays this year, commuters here have received only ad hoc compensation, if anything.

Commuters in other countries are far more fortunate. Go Transit in Canada, for instance, is giving C$100 (S$104.30) credit to every passenger stuck on its Lakeshore East train for three hours last month.

“If you got stuck on that train, we want to compensate you,” a spokesman said. Go Transit also refunds fares for anyone delayed more than 15 minutes.

In Australia, Metro Train Melbourne promises that it will compensate customers for missing service standards, such as delays of no more than five minutes. Train passengers in Adelaide travelled free for a day recently as part of a goodwill gesture to compensate them for previous train service disruptions.

The United Kingdom has gone even further, by extending Consumer Rights laws to transport services. Commuters will be able to receive compensation if their trains are late and refunds, which vary between companies and can be as low as 25 pence (S$0.43), will be made uniform.

Transport operators are also starting to do more to make sure commuters actually receive refunds.


continue reading here : http://www.todayonline.com/singapore...r-satisfaction

Here we have to wait long long, the train operators are as money face as our greedy ministers .... money into pocket come first, they fuck care you alive or dead

[sadfa]

Originally Posted by BuaChiku

Here we have to wait long long, the train operators are as money face as our greedy ministers .... money into pocket come first, they fuck care you alive or dead

You're missing the point.

In Oversees, whether its becos of pressure from consumers or government, compensation is given naturally n don't need to ask.

In spore, don't ask, don't get.
Ask also, maybe will get. Big maybe.

And don't blame smrt, blame shitty garbagement.
If opposition is strong n ppl got guts, smrt will b forced to make every weekend is free travel till they solve the problem.

No matter how they change management, smrt is garbagement's. Their money is ultimately garbagements.
If desmond dare to propose free travel or $100 ez link top up as compensation, how badly do u think he will get fcuked by garbagement
___________
Exchange points got ask ma?

[skyleon]

Launch of upgraded signalling system on North-South MRT line delayed to Q1 2017

Published 53 min ago


Adrian Lim


SINGAPORE - The launch of an upgraded signalling system on the North-South Line - which will allow trains to run at shorter intervals - will be pushed back to the first quarter of next year (2017).

More testing is required for the new system, which can enable trains to arrive at 100-second intervals instead of 120 seconds currently, the Land Transport Authority (LTA) said on Wednesday (Oct 26).

The upgrading project started in 2012 and was earlier slated to be completed by the end of this year. By allowing trains to travel more closely together, passenger capacity on the North-South Line will be increased and crowding reduced.

The LTA said that as a precautionary measure, it will "devote more time to do more extensive tests to ensure the reliability of the system before launching it".

Mr Tan Yih Long introducing the new signalling system in the train car


More thorough testing was also the advice given by rail operators from other cities, such as in Taipei and London, which had upgraded their signalling systems previously, the authority added.

The North-South Line, along with the East-West Line, are Singapore's oldest MRT lines, having launched in 1987, and this is the first time their signalling systems are being updated.

The LTA said that for the North-South Line, works to install the new signalling equipment on trains and tracks, as well as in stations have been completed. On the East-West Line, these works are more than 80 per cent complete.

For the North-South Line, tests started in August and, to date, 93 per cent of them have been completed.


continue reading here : http://www.straitstimes.com/singapor...yed-to-q1-2017

[skyleon]

Train service on Bukit Panjang LRT has resumed


Train service on the Bukit Panjang LRT is delayed for 30 minutes on Wednesday (Oct 26) due to a train fault between Bukit Panjang and Phoenix stations.

Published 1 hour ago


Chew Hui Min


SINGAPORE - Train service on the Bukit Panjang LRT resumed after a service disruption of more than an hour.

There was no train service on the Bukit Panjang LRT due to a train fault between about 5.50pm to 7pm on Wednesday (Oct 26).

At about 5.50pm, SMRT tweeted that service would be delayed for 30 minutes due to a train fault between Bukit Panjang and Phoenix stations. SMRT added that it was working to recover service.

Later it said that train services had stopped.

Bus services were free at all LRT stations, and ceased at about 7.30pm.


continue reading here :
http://www.straitstimes.com/singapor...to-train-fault


Really pity the Bukit Panjang residents .

[SiaSuay]

Originally Posted by sadfa

You're missing the point.

In Oversees, whether its becos of pressure from consumers or government, compensation is given naturally n don't need to ask.

In spore, don't ask, don't get.
Ask also, maybe will get. Big maybe.

And don't blame smrt, blame shitty garbagement.
If opposition is strong n ppl got guts, smrt will b forced to make every weekend is free travel till they solve the problem.

No matter how they change management, smrt is garbagement's. Their money is ultimately garbagements.
If desmond dare to propose free travel or $100 ez link top up as compensation, how badly do u think he will get fcuked by garbagement
___________
Exchange points got ask ma?

So to solve the train problem must change the government ?

[SiaSuay]

Originally Posted by skyleon

Train service on Bukit Panjang LRT has resumed


Train service on the Bukit Panjang LRT is delayed for 30 minutes on Wednesday (Oct 26) due to a train fault between Bukit Panjang and Phoenix stations.

Published 1 hour ago


Chew Hui Min


SINGAPORE - Train service on the Bukit Panjang LRT resumed after a service disruption of more than an hour.

There was no train service on the Bukit Panjang LRT due to a train fault between about 5.50pm to 7pm on Wednesday (Oct 26).

At about 5.50pm, SMRT tweeted that service would be delayed for 30 minutes due to a train fault between Bukit Panjang and Phoenix stations. SMRT added that it was working to recover service.

Later it said that train services had stopped.

Bus services were free at all LRT stations, and ceased at about 7.30pm.


continue reading here :
http://www.straitstimes.com/singapor...to-train-fault


Really pity the Bukit Panjang residents .

Looks like SMRT really don't know how to solve the problem .

[sadfa]

Originally Posted by skyleon

Launch of upgraded signalling system on North-South MRT line delayed to Q1 2017

Published 53 min ago


Adrian Lim


SINGAPORE - The launch of an upgraded signalling system on the North-South Line - which will allow trains to run at shorter intervals - will be pushed back to the first quarter of next year (2017).

More testing is required for the new system, which can enable trains to arrive at 100-second intervals instead of 120 seconds currently, the Land Transport Authority (LTA) said on Wednesday (Oct 26).

The upgrading project started in 2012 and was earlier slated to be completed by the end of this year. By allowing trains to travel more closely together, passenger capacity on the North-South Line will be increased and crowding reduced.

The LTA said that as a precautionary measure, it will "devote more time to do more extensive tests to ensure the reliability of the system before launching it".

Mr Tan Yih Long introducing the new signalling system in the train car


More thorough testing was also the advice given by rail operators from other cities, such as in Taipei and London, which had upgraded their signalling systems previously, the authority added.

The North-South Line, along with the East-West Line, are Singapore's oldest MRT lines, having launched in 1987, and this is the first time their signalling systems are being updated.

The LTA said that for the North-South Line, works to install the new signalling equipment on trains and tracks, as well as in stations have been completed. On the East-West Line, these works are more than 80 per cent complete.

For the North-South Line, tests started in August and, to date, 93 per cent of them have been completed.


continue reading here : http://www.straitstimes.com/singapor...yed-to-q1-2017

Sounds like they geh kiang, n announce it'll b completed early, now realise not possible.

Or they realise the thing is fcuked up n they got scared it'll breakdown on the same day its commissioned n they humiliated again.
_________
Exchange points scared ma?

[sadfa]

Originally Posted by SiaSuay

So to solve the train problem must change the government ?

Not only For mrt, its long overdue n necessary for garbagement to go in order for spore to progress n move forward. There's really no good reason for them to stay other than Becos of stupid ignorant lazy sporeans.

Until now, all the breakdowns are presented as isolated events. Zhunbo!! And no proper explanation is given to the public why there's so many breakdowns.

We all know from khaw, information isn't freely given.
Garbagement is never transparent to begin with cos they don't want ammo to b used against them. Even when the info should be given to the public. So Who can trust these fuckers?

And if the breakdowns are due to bad decision making from garbagement, which civil servant or mrt staff dare to say?

MAS got a lot of problems which probably got nothing to do with mh 370 n 17. It's right they change management n outlook n move forward. Spore leh?

As long as garbagement is around, which CEO dare to do a root cause investigation on the problems n announce to the whole world? Are they even doing that now? If this happened in Usa, the senate will already hold inquiry n witnesses have to appear before them. You think witnesses dare tcss ma?
___________
Exchange points overdue ma?

[PussycatDolly]

Originally Posted by skyleon

Launch of upgraded signalling system on North-South MRT line delayed to Q1 2017

Published 53 min ago


Adrian Lim


SINGAPORE - The launch of an upgraded signalling system on the North-South Line - which will allow trains to run at shorter intervals - will be pushed back to the first quarter of next year (2017).

More testing is required for the new system, which can enable trains to arrive at 100-second intervals instead of 120 seconds currently, the Land Transport Authority (LTA) said on Wednesday (Oct 26).

The upgrading project started in 2012 and was earlier slated to be completed by the end of this year. By allowing trains to travel more closely together, passenger capacity on the North-South Line will be increased and crowding reduced.

The LTA said that as a precautionary measure, it will "devote more time to do more extensive tests to ensure the reliability of the system before launching it".

Mr Tan Yih Long introducing the new signalling system in the train car


More thorough testing was also the advice given by rail operators from other cities, such as in Taipei and London, which had upgraded their signalling systems previously, the authority added.

The North-South Line, along with the East-West Line, are Singapore's oldest MRT lines, having launched in 1987, and this is the first time their signalling systems are being updated.

The LTA said that for the North-South Line, works to install the new signalling equipment on trains and tracks, as well as in stations have been completed. On the East-West Line, these works are more than 80 per cent complete.

For the North-South Line, tests started in August and, to date, 93 per cent of them have been completed.


continue reading here : http://www.straitstimes.com/singapor...yed-to-q1-2017

Take almost 30 years to upgrade the signaling systems?

Did it take almost 30 years to increase MRT fares too?

[skyleon]

East-West Line hit by 4th fault in a week; track circuit fault causes delay on Thursday morning


Train service on the East-West Line was affected by a track fault on Thursday (Oct 27) morning at Bugis, with commuters experiencing delays and slower trains due to congestion.


Published 4 hours ago

Updated 19 min ago


Derek Wong

SINGAPORE - Normal service on the East-West Line resumed at 11.30am on Thursday (Oct 27), three hours after it was affected by a track fault at Bugis, with commuters experiencing delays and slower trains due to congestion during the morning peak.

This is the fourth disruption in a week for the East-West MRT line.

SMRT explained on its Facebook page at 11.55am that the train service was delayed "due to a track circuit fault" near Bugis station at 8.10am. It also stated that trains "travelled at a slower speed over the affected stretch" and "some westbound trains were turned around to ease congestion during the morning peak".

According to SMRT, engineers were only able to assess the fault after the morning peak at 10.55am as "track access is required for inspection".

SMRT first tweeted about the track fault at 8.43am, saying that commuters should allow for 15 minutes of additional travel time from Pasir Ris to Bugis stations towards Joo Koon and that the train service was still available.


continue reading here : http://www.straitstimes.com/singapor...ursday-morning


Clap clap clap very good service provider .

[skyleon]

Originally Posted by PussycatDolly

Take almost 30 years to upgrade the signaling systems?

Did it take almost 30 years to increase MRT fares too?

They increase fares every year . I won't be surprise they will also increase fares this year despite someone saying no .

[skyleon]

Bus and train fares reduced by overall 4.2 per cent; fare structure to be further simplified



The Public Transport Council (PTC) has announced an overall reduction of 4.2 per cent on fares for buses and trains.

Published 2 hours ago


Adrian Lim

SINGAPORE - Bus and train commuters will enjoy an overall fare reduction of 4.2 per cent from Dec 30, the Public Transport Council (PTC) announced on Thursday (Oct 27).

For adults using travel cards, this will translate to savings of between 1 and 27 cents for a journey. Senior citizens will have their fares lowered by 1 to 7 cents, and students by 1 cent across the board.

As part of the 4.2 per cent reduction, the fare structure will be simplified, the PTC said.

Fares for fully-underground rail lines, such as the North-East Line, Circle Line and Downtown Line, will be lowered to be the same as those of above-ground lines, such as the North-South and East-West Lines.

Trips on the fully-underground lines currently cost 5 to 25 cents more for adult commuters, but this differential - to reflect higher operating costs such as air-conditioned station platforms - will be removed.

"This will benefit commuters further as more new fully-underground lines are opened in coming years," said PTC chairman Richard Magnus.


continue reading here : http://www.straitstimes.com/singapor...-to-be-further

[skyleon]

Originally Posted by skyleon

They increase fares every year . I won't be surprise they will also increase fares this year despite someone saying no .

My apologies the PTC really reduced fares this time but only will be effective from Dec 30 2016 .